Refunds & Cancellations Policy

Last Updated: January 2024

1. Introduction

This Refunds and Cancellations Policy ("Policy") governs the refund and cancellation terms for Restoscan restaurant management system services provided by DMS Computers and Technology ("Company", "we", "us", or "our").

By subscribing to or purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

2. General Refund Policy

3. Subscription Payments

3.1 Monthly/Annual Subscriptions

Subscription fees for Restoscan services are charged in advance on a monthly or annual basis, as per your selected plan. Once payment is processed:

• No refunds will be provided for the current billing period
• You will continue to have access to the Service until the end of your current billing period
• Cancellation will take effect at the end of the current billing period

3.2 Payment Processing

All payments are processed through secure third-party payment gateways. Once a payment is successfully processed, it is considered final and cannot be reversed through our system.

4. Cancellation Policy

4.1 Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us directly. However:

• Cancellation does not entitle you to a refund for any unused portion of your current billing period
• Your access to the Service will continue until the end of your current billing period
• After cancellation, your subscription will not renew for the next billing period

4.2 How to Cancel

To cancel your subscription, you can:

• Log into your Restoscan account and cancel through account settings
• Contact us via email at dmstech.tech@gmail.com
• Call us at +91 7066683038

5. No Refund Scenarios

The following scenarios do not qualify for refunds:

• After Payment Processing: Once payment is successfully processed, no refunds will be issued
• Change of Mind: Refunds are not available if you change your mind about the service
• Non-Usage: Refunds are not provided for unused subscription time
• Service Downtime: Temporary service interruptions do not qualify for refunds
• Feature Requests: Refunds are not available if specific features are not available
• Technical Issues: Technical difficulties that are resolved do not qualify for refunds
• Account Termination: If your account is terminated for violation of Terms of Service, no refund will be provided

6. Exceptions

6.1 Duplicate Payments

If you are accidentally charged twice for the same service period, we will refund the duplicate payment upon verification. Please contact us immediately if you notice a duplicate charge.

6.2 Service Unavailability

If the Service is permanently discontinued by DMS Computers and Technology and you have a prepaid subscription, we will provide a pro-rated refund for the unused portion of your subscription. This is the only exception to our no-refund policy.

7. Chargebacks and Disputes

If you initiate a chargeback or dispute a payment through your payment provider:

• Your account will be immediately suspended
• We reserve the right to dispute the chargeback with evidence of service delivery
• Reinstatement of service will require resolution of the dispute

We encourage you to contact us directly to resolve any payment issues before initiating a chargeback.

8. Subscription Changes

8.1 Upgrading Plans

If you upgrade to a higher-tier plan:

• You will be charged the difference on a pro-rated basis
• The upgrade takes effect immediately
• No refund is provided for the remaining time on your previous plan

8.2 Downgrading Plans

If you downgrade to a lower-tier plan:

• The downgrade will take effect at the start of your next billing cycle
• No refund is provided for the current billing period
• You will continue to have access to your current plan features until the end of the billing period

9. Data Retention After Cancellation

After cancellation of your subscription:

• Your data will be retained for 30 days after cancellation
• You may request data export during this period
• After 30 days, your data may be permanently deleted
• We are not responsible for data loss after the retention period

10. Refund Processing (If Applicable)

In the rare event that a refund is approved (only for duplicate payments or permanent service discontinuation):

• Refunds will be processed within 7-14 business days
• Refunds will be issued to the original payment method
• Processing times may vary depending on your payment provider
• You will receive email confirmation once the refund is processed

11. Contact for Payment Issues

If you have questions or concerns about payments, billing, or cancellations, please contact us:

• Email: dmstech.tech@gmail.com
• Phone: +91 7066683038
• Company: DMS Computers and Technology
• Legal Business Name: MILIND ASHOK VAVARE
• Address: Wada, Palghar 421303, India

12. Acknowledgment

By making a payment for Restoscan services, you acknowledge that:

• You have read and understood this Refunds and Cancellations Policy
• You agree that all payments are final and non-refundable
• You understand that cancellation does not entitle you to a refund
• You accept the terms and conditions of this Policy

13. Changes to This Policy

We reserve the right to modify this Refunds and Cancellations Policy at any time. Changes will be effective immediately upon posting on this page. We will notify you of any material changes by updating the "Last Updated" date.

Your continued use of the Service after any changes constitutes acceptance of the updated Policy.

14. Governing Law

This Refunds and Cancellations Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.